Booking and cancellation

How does booking work?

The guest picks nights and sends a request with the total shown. The host accepts or declines. Once accepted, the guest pays in the app with Apple Pay or a card, and the stay is booked. Nothing is charged before the host accepts.

Which cancellation policy applies?

Each home shows the policy its host chose. If a host hasn’t chosen, Moderate applies.

Rules for every policy

• ✓Free cancellation window: a full refund if you cancel within 48 hours of paying, as long as check-in is at least 14 days away.
• ✓No-shows and early departures are not refunded, unless the host agrees to refund them.
• ✓If the host cancels, at any time, you get a full refund and CLIQ.RENT keeps no fee.
• ✓If the home is not as described, cannot be accessed or is unsafe, report it within 24 hours of check-in (or of finding the problem). After review we may refund all or part of the stay.
• ✓Major disruptions outside anyone’s control, such as a declared emergency, a natural disaster or a government travel restriction affecting the stay, get a full refund under any policy.
• ✓Deadlines use the check-in time the host set, at the home’s local time, or 3:00 PM if none is set.
• ✓CLIQ.RENT’s 10% fee follows the money: it is charged only on the part of the stay the host keeps.

How do I cancel a paid stay?

Message your host in CLIQ.RENT and email hello@cliq.rent with the home and dates. Whichever reaches us first is your cancellation time. Approved refunds go back to the card or Apple Pay you used, normally within five business days; your bank may take a few more days to show it.

For hosts: cancelling a guest’s stay

If you must cancel, tell your guest in Messages and email hello@cliq.rent. Your guest is refunded in full and CLIQ.RENT keeps no fee. Close the dates on your calendar so nobody else books them. Hosts who cancel repeatedly may be removed. You can always choose to refund a guest more than your policy requires.